Policygenius is America’s leading online insurance marketplace. Since 2014, our mission has been to help people get the financial protection they need (and feel good about it). We make it easy for our customers to understand their options, compare quotes, and buy insurance, all in one place. To date, we’ve helped more than 30 million people shop for all types of insurance and placed over $45 billion in coverage.
At Policygenius, we’re proud of building an environment that encourages our teammates to bring their authentic selves to work. Despite rapid growth (we’ve doubled in size year over year!), we’ve continuously maintained our inclusive culture through humility, hard-work, and humor, and we’re looking for more people with grit, collaborative attitudes, and creative problem-solving skills to join our team. Come see why we’ve been voted one of Inc. Magazine’s “Best Workplaces” two years in a row!
Internship Job Description:
About The Role…
Our Life Strategy & Operations team sits at the center of our Life Operations org and partners with our frontline teams to develop and execute strategic initiatives and accelerate the business’s effectiveness and efficiency. Reporting to the Director of Strategy & Operations, our Life Ops Training and Quality Lead Lead will work closely with our Sales, Case Management, Success and Experience teams in our Durham office to develop and deliver strategic and tactical training methods.
You’ll help to design, develop and deliver exciting training programs and high-impact initiatives across our Life Operations org. You will play an integral role in developing Pg’s operations strategy, enhancing the performance of our teams, contributing to our culture and building some processes from the ground up in our brand-new Durham office!
In this role, you will…
Take a lead on designing, developing, implementing and facilitating training and development programs to support the Life Sales, Case Management, Success and Experience teams within our rapidly-growing Durham office
Expand on existing programs for new hires, including operations-specific training on systems, policies and procedures, methodologies and customer service
Design and roll out a new learning approach for our Life Ops organization utilizing our learning management system
Prepare and conduct assessments of our frontline operations teams to measure training effectiveness, retention, and performance
Track training participant results, satisfaction, and performance; identify opportunities for improvement in collaboration with leadership
Partner with and develop training “champions” to assist with best practices information collaboration and sharing
Assist teams with proper goal-setting tools for career and personal development
Type and Timing of Internship:
We’d love to hear from you if…
You have 5+ years professional experience in designing, building, and delivering training and development programs, ideally with some experience in a high-growth / startup environment
You have natural people leadership skills with the ability to quickly build trust with multiple stakeholders
You demonstrate exceptional written and verbal communication skills with an emphasis on public speaking
You have extensive process-driven project management capabilities, with diligent attention to detail and superior organizational skills
You are passionate about coaching and building the capabilities of front line teams
You have passion and interest in financial services / financial protection
You’re an expert in MS and Google applications, Apple products, CRM and LMS