Company Description:

Who We Are
MassChallenge is the most startup-friendly accelerator on the planet. No equity and not-for-profit, we are obsessed with helping entrepreneurs from all backgrounds, industries, and regions around the world. We also reward the highest-impact startups through a competition to win a portion of several million dollars in equity-free cash awards. Through our global network of accelerators in Boston, Israel, Mexico, Rhode Island Switzerland, and Texas, and unrivaled access to our corporate partners, we can have a massive impact – driving growth and creating value the world over.

How We Work
We envision a creative and inspired society in which everyone recognizes that they can define their future and is empowered to maximize their impact. Our mission is BIG and so we are a team that gives 110% to it every day. Our Guiding Principles ensure we stay true to our mission and our core beliefs:

Impact Now: Think big, act big, know that you can change the world.
Be Genuine: Give trust and earn respect.
Help Entrepreneurs Win: Startups first in every facet of our business.
Team Up: Work together, empower your teammates, laugh often.
Own It: Celebrate wins; embrace failures; this is how we learn together. Be at cause.
Why You Should Intern at MassChallenge
We believe working at MassChallenge is fulfilling because of the mission, challenging because of the pace and work, and rewarding because you’ll get to build to your resume and skillset here. We value our interns and aim to give them a rewarding experience where they get to own projects and become a part of our community. When you join MassChallenge you join an incredible team and network of innovators and entrepreneurs, you take ownership over significant and strategically important projects, you focus on impact and output, and you help catalyze a global renaissance.

Internship Job Description:

The Startup Services Intern, who reports to the Senior Director of Operations, is the key liaison between the startups in our MassChallenge Texas Accelerator, MassChallenge staff, and the community at large. Your job is to make sure each of our startups have a Ritz Carlton-like customer service experience and are able to get what they need from the MassChallenge Texas programs. Although everyone at MassChallenge has the mission of “Help entrepreneurs win”, you will live and breathe this motto through your day to day work! We are a small team getting a lot done! If you want a challenging and rewarding role in the center of the startup ecosystem, this opportunity is for you!

Day-to-day, the Startup Services Intern is the point person for all inbound inquiries from our startups during the program. In addition to providing day-to-day support, the coordinator will also funnel all requests that are outside of scope to the appropriate teammate and will take an active approach in resolutions.

What You’ll Do
Customer Service

Serve as the point-person on the MassChallenge team for customer service.
Provide logistical support to non-local teams participating in the program in advance of their arrival, and during their stay.
Curate a high-caliber day-to-day experience for startups.
Field requests for support from participating startups, and act on them efficiently and effectively with input and guidance from the rest of the MassChallenge Texas team.
Source deals and discounts to serve the needs of the startups.
Startup Support

Work closely with the Sr Director of Operations to build, design and apply efficient startup support systems during the accelerator.
Manage room setup and A/V recordings of all classroom sessions.
Help to update startup databases and maintain engagement and KPI reports.
Support the Sr Director of Operations in connecting accelerating startups to the MassChallenge Texas alumni network and guide them in making the most valuable matches to our former startups and entrepreneurs.
Support the Sr Director of Operations in keeping MassChallenge alumni updated on opportunities in the MassChallenge network.

Type and Timing of Internship:

Part TimeSummer

Internship Location:

Austin, TX


Application Instructions:

How to Apply
In addition to completing the online application and providing your resume, please include a one-page cover letter in which you tell us about yourself, why you want to intern at MassChallenge and why you are a perfect match for this position.

Our goal is for our team and culture to reflect the diversity of the global community we serve. Employment at MassChallenge is contingent upon verification of identity and eligibility to work in the country that the position is based in, based on applicable laws.

Employment at MassChallenge is contingent upon verification of identity and eligibility to work in the country that the position is based in, based on applicable laws.

Primary Contact and Email: